Working hours:24/7Call Us: 0116777392
CONTACT US
   

REFUND & CANCELLATION POLICY – TAMIA EVENTS

At Tamia Events, we are committed to providing reliable and professional event equipment hire services. This Refund & Cancellation Policy explains the terms under which cancellations, refunds, and changes to bookings are handled.

By booking our services, you agree to the following policy.

  1. BOOKING CONFIRMATION

All bookings made with Tamia Events are considered confirmed only after:
• Agreement on the required services and equipment
• Confirmation of event date and venue
• Payment of the required deposit or full amount as agreed

Once a booking is confirmed, equipment is reserved specifically for your event.

  1. CANCELLATION BY CLIENT

Clients may cancel a booking by contacting Tamia Events through phone, email, or written communication.

Cancellation terms:
• Cancellation made 7 days or more before the event date may qualify for a partial refund
• Cancellation made less than 7 days before the event date may result in loss of deposit
• Cancellation made within 24 hours of the event may not be eligible for any refund
• Same-day cancellation after delivery or setup has started will not qualify for refund

  1. REFUND CONDITIONS

Refunds may be considered under the following circumstances:
• Booking cancelled within the allowed cancellation period
• Equipment unavailable due to Tamia Events operational issues
• Service could not be delivered due to reasons caused directly by Tamia Events

Refunds will not be issued for:
• Change of mind after booking confirmation
• Event postponement by client without prior agreement
• Weather-related disruptions beyond our control
• Incorrect information provided by client
• Venue restrictions not disclosed at booking
• Delays caused by third parties or venue management

  1. PARTIAL REFUNDS

Where applicable, partial refunds may be issued after deducting:
• Booking administration costs
• Transport preparation charges
• Labor and setup preparation costs
• Reserved equipment holding fees

The amount refunded will depend on the stage of preparation already completed.

  1. NON-REFUNDABLE DEPOSITS

Any deposit paid to secure equipment booking may be non-refundable because:
• Equipment is reserved exclusively for your event
• Scheduling and logistics arrangements begin immediately
• Business resources are allocated in advance

Tamia Events reserves the right to retain deposit payments where cancellation causes business loss.

  1. EVENT DATE CHANGES

Clients requesting to change an event date must notify Tamia Events as early as possible.

Date change conditions:
• Changes are subject to equipment availability
• New date must be agreed by both parties
• Additional transport or operational charges may apply
• Last-minute date changes may be treated as cancellation

  1. CANCELLATION BY TAMIA EVENTS

Tamia Events reserves the right to cancel a booking under certain circumstances, including:
• Unsafe event conditions
• Inaccessible venue
• Non-payment
• Fraudulent booking information
• Force majeure events (floods, fire, unrest, road closures, government restrictions)

Where Tamia Events cancels due to internal operational reasons, a reasonable refund or rescheduling option may be offered.

  1. REFUND PROCESS

Approved refunds shall:
• Be processed within a reasonable period
• Be sent through the original payment method where possible
• Be subject to administrative verification

Clients may be required to provide:
• Booking reference
• Payment confirmation
• Identification details

  1. NO LIABILITY FOR INDIRECT LOSSES

Tamia Events shall not be liable for:
• Event cancellation costs
• Venue losses
• Guest inconvenience
• Business losses
• Indirect or consequential damages arising from booking cancellation

  1. CONTACT INFORMATION

For refund or cancellation inquiries, please contact:

Tamia Events
Nairobi, Kenya
Phone: 0116 777 392
Email: info@tamiaevents.co.ke

By booking our services, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.

events companies in Kenya, event companies in Kenya, event management companies in Kenya, best event companies in Kenya, professional event companies in Kenya, corporate event companies in Kenya, wedding event companies in Kenya, party planning companies in Kenya, event production companies in Kenya, event production services in Kenya, full service event companies in Kenya, event planning companies in Kenya, event organizers in Kenya, event planners in Kenya, top event companies in Kenya, affordable event companies in Kenya, cheap event companies in Kenya, reliable event companies in Kenya, experienced event companies in Kenya, event equipment hire companies in Kenya, event staging companies in Kenya, stage setup companies in Kenya, tent hire companies in Kenya in Kenya, chairs and tables hire companies in Kenya, sound system hire companies in Kenya, PA system companies in Kenya, DJ equipment hire companies in Kenya, lighting companies in Kenya, event lighting companies in Kenya, special effects companies in Kenya, LED screen hire companies in Kenya, TV screen hire companies in Kenya, truss and staging companies in Kenya, event structures companies in Kenya, outdoor event companies in Kenya, indoor event companies in Kenya, exhibition event companies in Kenya, conference event companies in Kenya, branding and event display companies in Kenya, event décor companies in Kenya, draping and décor companies in Kenya, corporate event organizers in Kenya, wedding planners in Kenya, birthday party planners in Kenya, graduation event planners in Kenya, concert event companies in Kenya, festival event companies in Kenya, public event organizers in Kenya, private event companies in Kenya, event rental companies in Kenya, event hire companies in Kenya, one stop event solutions in Kenya, complete event services in Kenya, full event setup companies in Kenya, professional event production Kenya, end to end event management in Kenya, leading event companies in Kenya, top rated event companies in Kenya, Event Vision Africa Kenya, Event House Africa Kenya, Event Solutions Hub Kenya, Event Logistics Hub Kenya, Event Production Hub Kenya, Event Media Kenya, Event Media Solutions Kenya, Event Media Productions Kenya, Stage & Truss Kenya, Stage Hire Kenya, Sound Hire Kenya, Lighting Hire Kenya, AV Hire Kenya, Event Equipment Hire Kenya, Event Rentals Kenya, Event Production Services Kenya, Event Management Solutions Kenya, Event Technical Services Kenya, Event Technical Crew Kenya, Event Setup Kenya, Event Installations Kenya, Event Fabrications Kenya, Event Engineering Kenya, Event Design Studio Kenya, Event Creative Studio Kenya, Event Styling Kenya, Event Décor Solutions Kenya, Event Décor & Production Kenya, Event Branding Solutions Kenya, Event Branding Kenya, Event Activation Kenya, Event Marketing Solutions Kenya, Event Marketing Kenya, Event Experiences Kenya, Event Experiences Africa Kenya, Event Production Africa Kenya, Stage Production Kenya, Audio Visual Production Kenya, Sound & Lighting Solutions Kenya, Lighting Solutions Kenya, Professional Sound Kenya, Professional Lighting Kenya, Pro Event Services Kenya, Elite Event Services Kenya, Premium Event Services Kenya, Corporate Event Solutions Kenya, Wedding Event Solutions Kenya, Concert Production Kenya, Festival Production Kenya, Outdoor Event Solutions Kenya, Indoor Event Solutions Kenya, Full Event Solutions Kenya, One Stop Event Solutions Kenya, Complete Event Services Kenya, End to End Event Services Kenya, Turnkey Event Solutions Kenya, Event Supply Kenya, Event Equipment Supply Kenya, Event Gear Supply Kenya, Event Technology Kenya, AV Technology Kenya, Stage Technology Kenya, Lighting Technology Kenya, Sound Technology Kenya, Event Systems Kenya, Event Infrastructure Kenya, Event Install Kenya, Event Support Kenya, Event Coordination Kenya, Event Planning Services Kenya, Event Coordination Kenya, Event Consultancy Kenya, Event Specialists Kenya, Event Professionals Kenya, Event Experts Africa Kenya, Event Innovators Africa Kenya, Event Creators Africa Kenya, Event Builders Africa Kenya, Event Engineers Africa Kenya, Event Designers Africa Kenya, Event Producers Africa Kenya, Event Technicians Kenya, Event Crew Kenya, Event Operators Kenya, Event Managers Kenya, Event Directors Kenya, Event Production Company Kenya, Event Rental Company Kenya, Event Hire Company Kenya, Event Service Providers Kenya, AV Production Company Kenya, Stage Production Company Kenya, Sound Company Kenya, Lighting Company Kenya, Event Company Kenya, Event Industry Kenya

REACH OUT TO US

Our Contacts

Have a question or need event equipment? Contact us today—we’re here to assist you every step of the way.
0116777392
www.tamiaevents.co.ke
info@tamiaevents.co.ke
EVENT SOLUTIONS, ANYWHERE

Delivering Excellence Across Every Corner of Kenya

  • Nairobi Region
  • Central Region
  • Coast Region
  • Eastern Region
  • North Eastern Region
  • Rift Valley Region
  • Western Region
  • Nyanza Region
STAY CONNECTED

Follow Us on Social Media

Stay updated with our latest events, creative setups, and exclusive special offers. Follow us to explore our recent projects, get inspired by our event designs, and be the first to know about new services, promotions, and behind-the-scenes moments that bring every event to life.

event equipment for hire in Nairobi Kenya, events equipment hire Nairobi Kenya, event equipment rental Nairobi Kenya, event hire services Nairobi Kenya, event setup services Nairobi Kenya, event solutions Nairobi Kenya, event production services Nairobi Kenya, event management services Nairobi Kenya, event equipment suppliers Nairobi Kenya, professional event equipment Nairobi Kenya, hire event equipment Nairobi Kenya, affordable event equipment hire Nairobi Kenya, cheap event equipment hire Nairobi Kenya, best event equipment hire Nairobi Kenya, top event company Nairobi Kenya, leading event company Nairobi Kenya, complete event setup Nairobi Kenya, full event production Nairobi Kenya, turnkey event solutions Nairobi Kenya, corporate event equipment hire Nairobi Kenya, wedding event equipment hire Nairobi Kenya, church event equipment hire Nairobi Kenya, outdoor event equipment hire Nairobi Kenya, indoor event setup Nairobi Kenya, private event setup Nairobi Kenya, VIP event setup Nairobi Kenya, stage equipment hire Nairobi Kenya, mobile stage hire Nairobi Kenya, stage setup services Nairobi Kenya, stage construction Nairobi Kenya, stage platform hire Nairobi Kenya, truss structure hire Nairobi Kenya, stage design services Nairobi Kenya, stage lighting hire Nairobi Kenya, event lighting services Nairobi Kenya, LED lighting hire Nairobi Kenya, moving heads hire Nairobi Kenya, par can lights hire Nairobi Kenya, COB LED lights hire Nairobi Kenya, laser lights hire Nairobi Kenya, RGB laser lights Nairobi Kenya, cold spark machine hire Nairobi Kenya, low lying fog machine hire Nairobi Kenya, special effects lighting Nairobi Kenya, event special effects Nairobi Kenya, PA system hire Nairobi Kenya, sound system hire Nairobi Kenya, professional sound system Nairobi Kenya, audio equipment hire Nairobi Kenya, DJ sound system hire Nairobi Kenya, concert sound system Nairobi Kenya, live sound production Nairobi Kenya, audio visual services Nairobi Kenya, LED screen hire Nairobi Kenya, video wall hire Nairobi Kenya, event display screens Nairobi Kenya, screen hire services Nairobi Kenya, 85 inch TV hire Nairobi Kenya, 55 inch TV hire Nairobi Kenya, visual display solutions Nairobi Kenya, A-frame tent hire Nairobi Kenya, event tent hire Nairobi Kenya, marquee tent hire Nairobi Kenya, luxury tent hire Nairobi Kenya, chair hire Nairobi Kenya, elegant white chairs hire Nairobi Kenya, event furniture hire Nairobi Kenya, table and chair hire Nairobi Kenya, banquet chairs hire Nairobi Kenya, stage boards hire Nairobi Kenya, stage flooring hire Nairobi Kenya, event décor Nairobi Kenya, wedding décor Nairobi Kenya, corporate event setup Nairobi Kenya, exhibition setup Nairobi Kenya, trade show setup Nairobi Kenya, conference event setup Nairobi Kenya, seminar event equipment Nairobi Kenya, training event setup Nairobi Kenya, product launch setup Nairobi Kenya, branding and display Nairobi Kenya, event technology Nairobi Kenya, modern event solutions Nairobi Kenya, creative event production Nairobi Kenya, event logistics Nairobi Kenya, event planning equipment Nairobi Kenya, Nairobi event solutions Kenya, Nairobi event production company Kenya, reliable event services Nairobi Kenya, professional event company Nairobi Kenya, experienced event experts Nairobi Kenya, event technicians Nairobi Kenya, lighting technicians Nairobi Kenya, sound technicians Nairobi Kenya, stage crew Nairobi Kenya, technical support Nairobi Kenya, event specialists Nairobi Kenya, event experts Nairobi Kenya, event organizers Nairobi Kenya